Basepoint

Basepoint Work

Software built around how you work.

Tell us how your business runs. We design, build and run the system around it, with AI employees doing the work inside. No more bending your team to fit a vendor's screens.

Basepoint Work: the Chief of staff hands churned-account outreach to the Sales outbound employee, which drafts and schedules the emails

How it works

Software that fits you.

You define how the work should run. We map it with your team, build the system around it, and move your data over from the tools it replaces.

  • You set the requirements
  • It changes when you do
  • A view for every role
  • Your data, migrated
  • Your tools, connected
  • Approvals on every tool
Purchasing/How it runs today
All steps
StepProblem
Request postedNo form
Manager approvesWaits 2 days
Order typed inBy hand
Invoice matchedBy hand
Supplier paidNo check

We sit with your team and map how the work really runs, tools, handoffs and all.

Less to buy. Less to maintain.

Built for you from day one, so there is less to license, less to customise and fewer systems to hold together.

Live in weeks, not years. Replacing legacy software is usually slow and risky. We ship a first version in weeks and grow it from there.

Lower cost to own. No licences for features you never use and no consultants to bend it into shape. You pay for the system you need.

Fewer systems to stitch together. One system built around the whole workflow, instead of five tools that each do a piece.

AI that does the work inside.

Every system comes with AI employees that answer where your team already talks, run on a schedule, and hand off to a person when it matters.

Northwind · live

Updated the pipeline inSalesforceSales outbound · 4m
Triaged 24 support emailsInbox manager · 2m
Chasing 6 overdue invoicesAccountant expert · working
Replying to a supplier onWhatsAppInbox manager · queued
Booking demo callsSales outbound · queued
Friday payment runAccountant expert · queued

A team of employees

Give each employee its own job, tools and channels, and follow all of them from one place.

Slack

Running · 12m

Microsoft Teams

Done · 1h

Telegram

Answered · 3m

WhatsApp

Replying · now

Email

Waiting for you

Web chat

Queued

Voice notes

Done · 2h

On every channel

Employees answer on WhatsApp, Telegram, email and Slack, with the same memory everywhere.

MTWTFSS

Schedules and triggers

Run every morning, every Friday, or when an email lands: daily briefs, invoice chasing, weekly reports.

You stay in control.

Employees do the work; you decide what they can touch. Anything that leaves the building asks first, and a person is always one message away.

Categorised 214 transactionsAuto-approved · 12s
Replied to 3 order questionsAuto-approved · 3s

Send 12 payment reminders

Needs approvalGoes to 12 customers with invoices over $1,000.

ApproveReject
Pay a new supplier $4,200Blocked · outside your payment policy
Filed 18 receipts to Google DriveAuto-approved · 5s

Approvals where they matter

Payments, customer emails and anything outside your policies wait for a click. Approve once, or always allow an action you trust.

Refund policy.pdfCited in 14 replies this week

Knowledge it can cite

Policies, price lists and past threads live in one place, so every answer points back to a source.

Handoff summary

  1. 1Asked for a refund above $500
  2. 2Order #9912 checked, carrier delayed
  3. 3Offered a replacement, declined
  4. 4Waiting for you in #support

Clean human handoff

When a person should step in, the thread arrives summarised with everything already checked.

Per-tool policies. Set sending, paying, editing and deleting to auto, ask or off for each employee.

Team connections. Share a connected account with a team without sharing the password.

A full audit log. Every run, approval and change is recorded with who did it and when.

Spend limits. Set credit limits per team and get a warning before they run out.

Examples by industry.

Every system is built for one business. These are the kinds of work we often start with.

Accounting

Bookkeeping, payables and invoice chasing in Xero and QuickBooks, run for you.

See accounting →

Law

Intake, first drafts and matter updates, with every draft reviewed by your lawyers.

See law →

Customer support

Tickets resolved on email, WhatsApp and chat, with clean handoffs to your team.

See customer support →

Ecommerce

Orders, returns and listings for your Shopify store, with refunds approved by you.

See ecommerce →

Tell us how your
business runs.

We will map it, build the system around it, and keep it running.