Basepoint

Industries / Ecommerce

An AI agent for your Shopify store.

Ecommerce automation that does the work: order tracking, WISMO, returns, cart recovery and listings, run for you inside Shopify, Gmail and WhatsApp.

Answered 12 where-is-my-order questionsWhatsApp · 5mWhatsApp
Approved a return and sent the labelShopify · 8mShopify
Syncing stock across 3 channelsWooCommerce · nowWooCommerce
Refund over $500 on order #9912Needs approvalStripe

What is an AI ecommerce agent?

An AI ecommerce agent is an operator, not a chatbot. It watches orders, carriers and your inbox, does the post-purchase work on its own, and asks a person before a refund or anything outside your policy. We build it around your store, connect Shopify and your support channels, and keep it running.

What the agent handles

Order tracking and WISMO

Answer where-is-my-order from live carrier data, and tell the customer first when a shipment slips.

Returns and refunds

Approve within policy, issue the label, trigger the refund or exchange in Shopify, and restock.

Pre-sale questions

Sizing, availability, shipping times and compatibility, answered in seconds from your catalog.

Cart and checkout recovery

Follow up on abandoned carts and failed payments with a personal message, and stop the moment someone buys.

Listings and inventory sync

Keep stock, pricing and descriptions matching across Shopify and marketplaces.

Daily store report

Orders, revenue, refunds and low-stock warnings posted to Slack every morning.

Works with the tools you already use

Shopify
WooCommerce
Stripe
PayPal
Gmail
WhatsApp
Slack
Google Sheets

Questions

Something else on your mind? Talk to us.

Does it work with Shopify?

Yes. Shopify is the most common setup, and WooCommerce is supported too. Changes show up in your store exactly as if a teammate made them.

Can it issue refunds on its own?

Only within the limits you set. Refunds above your threshold, or anything outside your policy, wait for your approval.

Is this a chatbot?

No. A chatbot answers questions. This agent does the work behind them: it checks carriers, processes returns, updates listings and follows up, with every step logged.

Does it replace our help desk?

It can. It runs support across email, WhatsApp and chat on its own, or works inside the help desk you already use.

Put an AI agent on your Shopify store.