Industries / Customer support
An AI customer service agent on every channel.
Resolves routine tickets on email, WhatsApp, Telegram and chat, works inside your help desk or as one, and hands off to your team with the context attached.
What is an AI customer service agent?
An AI customer service agent is a teammate, not a chat widget. It reads the ticket, pulls the order or account from your systems, answers from your policies and takes the action: a refund within limits, a booking change, a status update. Anything it cannot resolve goes to a person with the thread summarised.
What the agent handles
Resolve routine tickets
Order status, password resets, how-do-I questions and policy answers, resolved end to end in your brand voice.
Every channel, one agent
Email, WhatsApp, Telegram, Slack and your site chat, with history shared across all of them.
Triage and routing
Classify every request, tag it, set priority, and route the ones that need a person to the right teammate.
Draft the hard replies
For anything outside policy, the agent drafts the response with the details attached and waits for approval.
Clean human handoff
A summary of the thread and everything already checked, so the customer never has to repeat themselves.
Take action, not just answer
Issue a refund within limits, change a booking or update an address, with every step logged.
Works with the tools you already use
GmailWhatsApp
TelegramSlackZendesk
Intercom
HubSpot
NotionQuestions
Something else on your mind? Talk to us.
How much of our support can it resolve?
Most teams see it handle the majority of first-line tickets. The exact share depends on how repetitive your queue is, and we measure it with you in the first weeks.
When does it hand off to a human?
When a request is outside your policies, when the customer asks for a person, or when it is not sure. The ticket arrives with a summary and everything it already checked.
Does it work with Zendesk or Intercom?
Yes. It can work inside Zendesk or Intercom alongside your team, or run your inbox on its own across email, WhatsApp and chat.
Will AI replace customer service teams?
No. It takes the repetitive first-line work, so your team spends its time on the conversations that need a person.